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Privacy Policy

Cut Above Arty Crafts is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Cut Above Arty Crafts may change this policy from time to time by updating this page. Please check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 25th April 2008.

We DO NOT collect any information from visitors to this site without you explicitly typing something in to a box. See the notes under Technical below for more details.

If you place an order with us, we need to collect basic details to allow us to fulfill that order - your name, delivery address and contact details, and payment details. These will be retained for a reasonable period for standard record keeping and business management purposes.

On-line payment is made via a well-known third party, PayPal, using their services and security. So when you do enter your payment details, you are using a secure connection from a well known service provider. Note that you do NOT have to open a PayPal account to use their Credit Card payment services. See the PayPal site (click below) for more details of this.

Payment via PayPal

If you use our Feedback form, we may retain the correspondence on file for reference and with the aim of improving our products or services. If you register to be kept in touch with new product development, special offers, and freebies, by ticking the appropriate box on the feedback or contact forms, we will send you a copy of our occasional newsletter, probably by e-mail, to your registered address.

If you wish to stop receiving our newsletter at any time, send us an e-mail from that address with the subject "REMOVE", and we will delete you from our list.

Digital DownloadsWe do monitor who accesses our Digital Downloads, including freebies.

Remember :

  • We only collect data that YOU type in to our site, and

  • We will never pass on or sell this information to a third party.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Technical

These technical details are provided for the nit-pickers - the important bits are above!

Should you place an order on-line, we will use what is called a "session cookie" to hold your shopping cart while you use the site. This is stored on your computer and WILL NOT hold anything other than your shopping selection and (possibly) basic contact details. This cookie will evaporate shortly after use. This part of the shopping process does not need the "golden padlock" indicating a secure connection, as payment details are not taken at this stage.

If you use our Feedback form to send messages to us, the time and IP address of the computer sending the message is logged. The IP address is a "magic number" issued by your service provider when you connect to the internet, and for most people, changes periodically. Theoretically it can be used to provide a very rough idea of your location (little more reliable than country of origin!) and it is the "return address" that the internet uses to send the page requested to your screen.

The IP address is what makes the internet work.

And the reason we log it, is because there are idiots out there who have "robots (or spambots)" - similar to search engines, these "wander the internet" looking for forms to fill in. When they find a form, it gets filled in with "Spam" - sometimes MANY times, and often with links to sites that are selling "adult services". WE then get these "Spam" messages, sent from our own website!

So we log the IP addresses, and when we start getting too many spam messages, we enter them on a blacklist, to try to avoid them getting through. It's an uphill battle. The alternative (which we may have to do one day) is one of those painful boxes that wants you to identify a set of code letters and type them in - tasks that the robots currently find difficult, and legitimate users find annoying! Isn't technology wonderful!

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